Chapter 4 : Emotion & Moods

The difference between emotions and moods is that emotion caused by specific event but moods cause are often unclear. Moods last longer than emotions. The sources such as personality, weather, stress, age even sex be able to affect emotions and moods.Felt emotion is individuals actual emotions. Displayed emotion is required emotions. People try to hiding ones inner feelings is surface acting. Deep acting is individuals trying to modify ones true inner feelings. Emotions and moods also influence employees selection, decision making, creativity, job satisfaction, leadership and customer service.