Organizational Behavior

CHAPTER 3: Emotions and Moods

by NORESH SYAZWANI NAJWA BINTI ESHAMMUDIN

Learning Objectives

  • Differentiate between emotions and moods.
  • Identify the sources of emotions and moods.
  • Show the impact emotional labor has on employees.
  • Describe affective events theory.
  • Describe emotional intelligence.
  • Identify strategies for emotion regulation.
  • Apply concepts about emotions and moods to specific OB issues.

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WHAT IS THE DIFFERENCE BETWEEN EMOTION AND MOOD?

  • An Emotion is an intense feeling that is short-term and is typically directed at a source. Emotions can often have indicative facial expressions and body language as well.
  • A Mood is a state of mind that tends to be less intense than an emotion, and does not necessarily need a contextual stimulus. Moods last longer than emotions, from hours to days.
  • Emotions have the ability to turn into a mood state when unattended to. If a precipitating event is ignored or lost focus of, the emotion of said event could transform into a new mood state. Also, moods can effect a person’s emotion and emotional intensity of new situations that follow as well. Emotions and moods influence one another.

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CHAPTER 3: EMOTIONS AND MOODS

Posted on 21 May 2018, 11:55 AM

WHAT I LEARN

  • Difference between emotion and moods
  • The sources of emotions and moods.
  • Impact emotional labor has on employees.
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Updated on 21 May 2018, 11:55 AM; 763 page visits from 19 May 2018 to 9 October 2025