Attitudes
Attitudes are evaluative statements—either favorable or unfavorable—about objects, people, or events. They reflect how we feel about something.
Job Satisfaction
A positive feeling about a job resulting from an evaluation of its characteristics.
Two approaches for measuring job satisfaction are popular.
- The single global rating.
- The summation of job facets.
Emotions
Reflection on Organizational Behavior Chapter 3: Attitudes and Job Satisfaction
Components of Attitude
Major Job Attitudes
1. Job Satisfaction
- A positive feeling about the job resulting from an evaluation of its characteristics.
2. Job Involvement
- Degree of psychological identification with the job where perceived performance is important to self-worth.
3. Psychological Empowerment
- Belief in the degree of influence over one’s job, competence, job meaningfulness, and autonomy.
4. Organizational Commitment
- Identifying with a particular organization and its goals and wishing to maintain membership in the organization.
- Employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied, because they have a sense of organizational loyalty.
5. Perceived Organizational Support (POS)
- Degree to which employees believe the organization values their contribution and cares about their well-being.
- Higher when rewards are fair, employees are involved in decision making, and supervisors are seen as supportive.
6. Employee Engagement
- The degree of involvement with, satisfaction with, and enthusiasm for the job.
- Engaged employees are passionate about their work and company.
Cause of Job Satisfaction
Job conditions
-The intrinsic nature of the work itself, social interactions, and supervision are important predictors of job satisfaction.
Personality
-People who have positive core self evaluations, who believe in their inner worth and basic competence, are more satisfied with -their jobs than those with negative core self-evaluations.
Corporate Social Responsibility (CSR)
-Self-regulated actions to benefit society or the environment beyond what is required by law.
-Includes environmental sustainability initiatives, nonprofit work, and charitable
giving.
Outcomes of Job Satisfaction
Job Performance
- Happy workers are more likely to be productive workers.
Organizational Citizenship Behavior (OCB)
- People who are more satisfied with their jobs are more likely to engage in OCB.
Customer Satisfaction
- Satisfied employees increase customer satisfaction and loyalty.
Life Satisfaction
- Research shows that job satisfaction is positively correlated with life satisfaction.