Storyboard
Video resume
Complaint
(OPENING STATEMENT)
I am writing with regard to the purchased 20 monitors and 10 servers ordered from your company.
(SUPPORTING DETAILS)
Unfortunately, the stipulated agreement stated that the delivery would be made by 10th of November, and yet, the actual delivery was made on 13th December.
(SUPPORTING DETAILS – CHANGE OF TOPIC 1)
I would also like to talk about the action that has not been taken by Delta Computers. I notified Delta associate regarding the received products , my staff found that two monitors were defective.
(SUPPORTING DETAILS – CHANGE OF TOPIC 2)
Regarding the price, there was a typo in the pricing column of the invoice. I contacted a different Delta associate regarding this matter, only to find out there were no record of my purchase.
This highly unprofessional behavior is not what my company nor I had expected from such a reputed company like Delta. As a matter of urgency, please send us replacement for the two defective monitors as well as a newly printed invoice.
This sort of behavior is not reflective of Delta's advertised policies and I trust that you will respond to this complaint in kind. Or I will start to enlist the help of my local consumer protection agencies and Business bureau by the end of this week.
(SIGN OFF)