Technology And Information System

Introduction

The development of a system is basically a step by step process for a developer. This process includes different phases such as planning, analysis, design, development and maintenance. On the other hand, system means a set of instructions that performs together to get a work done. The term design thinking refers to the process of developing new concepts and ideas that aims to solving a problem. Our project topic was “System analysis and design” and the task of this part of information technology is to work for the development of information system through in depth understanding of what a system should do and how a system works together. There are 5 steps of design thinking:

                     Design thinking

                                           SDLC                                                                                             

Empathize: This is the first step of design thinking. This step helps us in getting idea about what we want to solve.

Define: This is the second step in design thinking. Here we gather our research works on the problem and can create roadmap on solving a problem.

Ideate: In this step, we brainstorm about the topic. We try to explore different kind of solution for a problem.

Prototype: Prototyping helps us to get the physical form of the solution that are going to get. Thus we can get feedback from the user.

Test: This is the final step. Here we test the solution if it is suitable for the problem and good enough to solve the task.

Details

Our group consist of three members. During this project, we try to find a system related problem that students of UTM are facing. The problem is lack of synchronisation between UTM Smart mobile application and MY UTM online portal. Every semester, we need to pay our tuition fee, hostel fee, event fee etc. through the online portal or the UTM Smart mobile application. Here the problem arises. For example, If we make the transaction through UTM smart mobile application, they automatically redirect us to the online banking portal. After completing necessary steps, the payment is done and they provide us with a receipt as a confirmation of the payment. After this, when we go to my utm online portal, the fee is still there as outstanding balance. So the problem is not having proper connection of the student portal with UTM Smart mobile application.

During our team work session, we the group members were trying to find out what could be the possible reasons for such problems. And we were successful in finding out some of the possible reasons such as it may occur due to hardware problem. It could be the user’s hardware or it may occur due to the fault of owner’s hardware. Or it may occur because of slow internet connection. This also applies for both the user and the owner of the application or the online portal. Another reason could be human error. The person who is responsible for updating the system, probably he is facing difficulties in performing his work, thus creating problems.

We also tried to find out what can be the solution for solving this issue. And solving a problem like this totally depends on how we trace the source of the problem. As said before, the source of problem can be more than one. So we must identify what problem it is and then we should proceed step by step for the solution. If it is the problem of user’s hardware, then this should be solved at first. If he problem occurs due to internet connection, then the authority should look forward to solving this. They can arrange a network connection with higher speed than before. If the network connection is okay, then the problem could be in the hardware of authority. Or on the other hand, if the problem occurs due to human error, then the authority must take step to train the responsible person properly. Or it could happen because of shortage of staffs. For this, the responsible office should take step to increase number of staffs. 

Reflection

We hope that this course will help us achieving an in depth knowledge and understanding of how a computer and system works. It will also help us developing our problem solving skills, give us idea about how to analyse a problem and what steps must follow to achieve proper solution for a problem. Thus it will increase our thinking ability, problem solving ability, analysing capacity etc. we will also be able to understand the usage of different types of computer system, parts of information system and their capabilities. This design thinking assessment helps us to improve our performances in many ways. First of all, it gives us idea and knowledge about what design thinking actually is. Moreover, we also able to learn how to correlate with one part of a system to another part in order to keep a system running perfectly. Besides, while doing our assessment, we were biund to find a system related problem and possible solution of it. Thus we have learnt how to think out of box to find and sort any problem and how to get the solution finally. To achieve success in this industry, we need to learn more about how design thinking process works and practice more problem solving task. We must know the art of thinking out of the box and must have to be master in finding out proper solution of a problem.