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04 May 2021, 12:07 PM

SCHOOL OF MECHANICAL ENGINEERING, FACULTY OF ENGINEERING

GRADUATE SUCCESS ATTRIBUTES, UHMT1012 SECTION 13 SEMESTER 2, 2020/2021

EFFECTIVE COMMUNICATOR – COMMUNICATION SKILLS

By, SHAFA DANYA AZZAHRA (A20EM0420)

1. Explain the 4 types of communication techniques?

a) Verbal Communication

Definition :

• Words used in a conversation, categorized into Oral Communication and Written Communication.

 Tips of Effective Communication :

• Use strong, confident speaking voice.
• Use active listening.
• Avoid filler words.
• Avoid teen slangs.

b) Written Communication

Definition :

• Written Communication skills are those necessary to get our point across in writing.
• Written Communication relies on grammar, punctuation and word choice. Developing written communication skills requires practice and fine attention to detail

Tips of Effective Communication :

• Clarity : Writing in simple language and sticking to concrete, specific information.
• Concise : Include only the details that are necessary to communicate your point.
• Tone : One of professionalism blended with varying degrees of formality and friendliness.
• Active Voice.
• Grammar and Punctuation.

c) Nonverbal Communication

Definition :

• Transfer the information through the use of body language, including eye contact, facial expressions, gestures, tone and pitch of voice, body movement, posture, and space.

Tips for Effective Communication :

• Maintain eye contact
• Use facial expressions
• Be aware of tones and sounds
• Mind posture
• Be considerate of personal space.

d) Visual Communication

Definition :

• The act of using visuals as aid during presentations to enhance context of verbal and/or written communication.

Tips for Effective Communication :

• Ask others for permission to include visuals.
• Consider the audience.
• Use only if add value
• Make the visuals clear and easy to understand.

e) Interpersonal Communication

Definition :

• Process of entire process of exchanging information, ideas, and feelings between two or more people through verbal and non-verbal methods.

Tips for Effective Communication :

• Pay attention.
• Use body language to show that you are listening and you are interested.
• Clarify understanding.
• Don’t interrupt or redirect the conversation.
• Give appropriate responses that are honest but polite.

2. How you can be a good communicator?

• Understanding the emotion and intentions behind the information.
• Being able to convey a message.
• Able to also listen in a way that gains the full meaning of what’s being said and makes the other person feels heard and understood.
• Conveys their message thoroughly and is receptive and responsive to other’s input.
• Speaks in clear, direct manner, using easily understood language.

3. What are the barriers to be a good communicator?

1. Physical barriers
2. Perceptual barriers
3. Emotional barriers
4. Cultural barriers
5. Language barriers
6. Gender barriers
7. Religious barriers.
8. Interpersonal barriers. Consisting :

• Withdrawal : Withdrawal is an absence of interpersonal contact. It is both refusal to be in touch and time alone.
• Rituals : Rituals are meaningless, repetitive routine devoid of real contact.
• Pastimes : Pastimes fill up time with others in social but superficial activities.
• Working : Work activities follow the rules and procedures of contact but no more than that.
• Games : Games are subtle, manipulative interactions which are about winning and losing. They include “rackets” and “stamps”.
• Closeness : The purpose of interpersonal contact in closeness.