Reflection regarding the talk entitled: OPPORTUNITIES and STRATEGIES in CRISIS
From the Program of Captain Cyrano Talk (A Perspective of a Pilot Survivor of an Aviation Disaster), I would say that it was a sad incident that happened to Captain Cyrano and team on 31st October 2000. The accident involved flight SQ006/SIA006 from Singapore Changi Airport to Los Angeles International Airport via Taiwan. Captain Cyrano was blamed as the murderer and took 10 years leave as a pilot. During the leave, he explored and worked in many industries such as food industry, hospitality (hotel), worked as an aviation consultant and taught aviation, education (still lecturing), networking and embracing new experiences. He took these leave-in positive ways to explored in different kinds of industries and also to gain new knowledge. As for crisis management, it has three stages which are the first PRE-CRISIS to develop and practice ways to respond to various crisis scenarios. Second, CRISIS RESPONSE to execute the organization’s crisis response team and lastly POST-CRISIS to review, adjust and update response plan for the future. Also, the company itself was very alert with the situation and provided them with medical cares and communicate with the workers and the public. For the aftermath period, Captain Cyrano has successfully overcome the trauma because his family and co-workers had become a strong support system for him.