Job Satisfaction and Employee Performance
Satisfaction and Productivity
o Satisfied workers are more productive AND more productive workers are more satisfied!
o Worker productivity is higher in organizations with more satisfied workers.
Satisfaction and Absenteeism
Satisfied employees have fewer avoidable absences.
Satisfaction and Turnover
Satisfied employees are less likely to quit.
Organizations take actions to retain high performers and to weed out lower performers.
Satisfaction and OCB
Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.
Satisfaction and Customer Satisfaction
Satisfied workers provide better customer service.
Satisfied employees increase customer satisfaction because:
They are more friendly, upbeat, and responsive.
They are less likely to turnover, which helps build long-term customer relationships.
They are experienced.