From this chapter, i learned that:
- The importance of interpersonal skills in the workplace.
- Define organizational behavior (OB).
- The value of OB to systematic study.
- Identify the major behavioral science disciplines that contribute to OB.
- Why few absolutes apply to OB.
- How to Identify managers’ challenges and opportunities in applying OB concepts.
- Compare the three levels of analysis in this text’s OB model.